Refund policy

Summer Rays Returns & Refunds Policy
At Summer Rays, we want you and your little ones to be absolutely delighted with your purchase. If something isn’t quite right, we’re here to help make it right.

Eligibility for Returns
You may return or exchange items within 14 days of delivery, provided they meet the following conditions:
- Items are unworn, unwashed, and in original packaging
- Tags are still attached
- You can provide proof of purchase (e.g., order number or receipt)

Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products

Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without tracking.

Refunds
Once we receive and inspect your returned item, we’ll notify you and process your refund to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges
If you’d like to exchange an item for a different size or style, please contact us first to confirm availability. We’ll guide you through the process and help ensure a smooth swap.

Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us within 3 days of delivery at summer_rays_clothing@outlook.com. We’ll prioritize resolving the issue quickly and fairly.

How to Start a Return
To initiate a return or exchange, email us at:
summer_rays_clothing@outlook.com
Include your order number, the item(s) you wish to return, and the reason for return.

Final Note
We’re here to make your shopping experience sunny and smooth. If you have any questions or concerns, don’t hesitate to reach out. Thank you for being part of the Summer Rays family!